ING Hipotecaria, Mexico, North America
One UTM Fits All for ING Hipotecaria
About ING Hipotecaria, BFSI

ING is a financial services company worldwide serving 85 million customers operates in over 50 countries and is one of the 20 largest companies in the world.

Currently ING Group is a leader in managing the assets of individuals and businesses through its banking products and services, investments, life insurance and retirement services.

Their vision is to help the customers manage their financial future and be the best company in Mexico of savings products for retirement and for specific purposes in the short, medium and long term for their clients, and to do work every day to offer the existing and potential clients financial products and services according to their needs, a service of the highest quality and professional advice to facilitate the administration of estate.




“The bank contains client sensitive information and data that can be targeted by attacks from external entities and outside access attempts.”

Mr. Victor Valenzuela
IT Manager
ING Hipotecaria



Mr. Victor Valenzuela, the IT Manager for ING Hipotecaria was looking for a reliable Internet security platform to protect the bank and its users. Says Mr. Valenzuela, “We did not want to take any chances with our security requirements. We were in search for a solution which adds value by bundling features that most rival vendors sell separately. Also we needed a solution which would give us highest ROI while addressing our major security concerns - all in a single pack up.” The concerns are listed below.

Basic Perimeter Protection

The bank was looking for a gateway firewall to make your network invisible from online attackers and some malicious software such as viruses, worms, and Trojan horses. The bank contains the contract document and other client sensitive information and data that can be possibly targeted by attacks from external entities and outside access attempts. The organization, therefore, needed a gateway firewall to regulate user authentication and access control.

Protection against Virus & Malware

The bank was looking for a gateway anti-virus solution to prevent both web- and email-borne malware from entering the network. For ING Hipotecaria, a regular virus attack in the network, particularly in a mixed form, would translate into a lot of unwelcomed problems - corrupt files, defaced web pages, PDF, and huge downtime. For this, they wanted their anti-virus solution to scan viruses for HTTP and FTP over HTTP/HTTPS traffic on the web.

Monitoring Website Access

The bank wanted to block unwanted sites while enforcing productive surfing among employees and to prevent phishing and pharming.

They wanted a suitable content filtering solution with reporting feature for showing graphs and traffic results on specific sites accessed by staff when they switch computers.

Continuous Network Uptime

Data is an important aspect of their banking business and from this perspective; the business goal is to have continuous business connectivity. Continuous Internet connectivity with no breakdown or downtime was the most important requirement for ING Hipotecaria. Also, the bank was looking for a solution which could bridge the geographical distance between the head office and the branches so that users could securely connect from any location and use the bank‘s resources.

The Cyberoam Solution

ING Hipotecaria looked into a number of security products including Fortinet, Cisco ASA and Watchguard in order to address their business challenges. During the demo of Watchguard they found that it had a difficult set up and administration. The search was on for a new appliance which would have a large number of features at the same price. The bank then took the decision of deploying Two (2) 300i and One (1) 200i Cyberoam appliance at head office in Gateway Mode

The following Business Benefits were observed:

  • User Integration

    Cyberoam UTM adds up with a unique identity-based security solution which protects against insider threats by giving absolute visibility into “Who is doing What” in the network and allows creation of user identity-based policies. Mr. Valenzuela used Cyberoam‘s Active Directory (AD) facility to achieve the task of integrating ING‘s users in the network through a wizard to trade in users. This ensures only bank employees are allowed network access, and outsiders kept at bay.

  • Firewall Protection

    ICSA and Checkmark - dual certified Cyberoam‘s stateful inspection firewall now cordons off ING Hipotecaria‘s network against any unauthorized access. ING‘s users are given controlled access to network and internet resources, ensuring that no security loopholes are left open.

  • Up-to-date Protection from Viruses

    Cyberoam‘s Gateway Anti-virus feature defends the bank‘s network from newer malware variants - worms, rootkits, Trojans and many more due to ability to update in real time against such attacks. In addition, Cyberoam‘s Virus Outbreak Detection (VOD) feature protects the bank against any mail-based virus, adware, phishing attacks.

  • Surfing Control

    Cyberoam UTM‘s web content filtering feature controls Internet access in the Bank by blocking inappropriate and unsafe Web content, including phishing and other malware-laden sites. This is done through a constantly updated database of millions of sites divided into 82+ categories including pornography, P2P, entertainment and job search. Moreover, Cyberoam‘s identity-based filtering allows sets individual user Internet access policy, surfing quota, time limits and bandwidth restrictions.

  • Continuous Data Availability & Uninterrupted Business Connectivity

    Cyberoam‘s SSL VPN solution bridged the geographical distances between the bank‘s branch and head offices. This now ensures that the user can connect securely from any location and use the bank‘s resources.

    Also, Cyberoam ensures transparent VPN failover for branches in order to provide uninterrupted connectivity for branch users. When an Internet connection fails, this feature dynamically switches traffic over to the active connection, maintaining uninterrupted VPN service.

  • Useful Reporting

    Cyberoam‘s reporting feature gives overview of what the users are up to in the network, including blocked sites visited, time spent on each site. According to Mr. Valenzuela, “This has led to increased productivity as the staff knows that they are being monitored or restricted from accessing blocked sites.”

  • To Wrap it Up

    “The main thing that impressed me about Cyberoam UTM was that it precisely met all our business requirements as a result of which, our productivity related to banking operations has gone up.”, said Mr. Valenzuela.