CIC Insurance Group, Kenya, Africa
Cyberoam Widens Internet Security Cover to Children‘s International School
About CIC Insurance Group, BFSI

The CIC Insurance Group comprises CIC Insurance and CIC Asset Management Ltd. CIC is the leading provider of micro insurance and other financial services in Kenya. It has been in operation since the last 33 years. CIC is the market leader in providing insurance services to the co-operative and low-income market segments in Kenya. As a composite Insurance company offering a wide range of products such as General Insurance, life Insurance, pension, medical and Asset management services, CIC now occupies 3rd position in terms of market share (2010) in the Kenyan Insurance market.

The company is targeting to expand operations in the East and Central parts of Africa such as Rwanda, Malawi and Tanzania. With a capital base of Ksh. 2.1 Billion and 1.3 Million clients, CIC ranks among the most successful insurance companies in Kenya and is the only thriving and surviving co-operative insurer in Africa.


Internet is our primary mode of communication with clients. Hence, safe, uninterrupted Internet connectivity is a must for us

Mr. James Karanja
Technical Engineer
CIC Insurance Group Ltd



“Internet is our primary mode of communication with clients. Hence, safe, uninterrupted Internet connectivity is a must for us”, said Mr. James Karanja, Technical Engineer at CIC Insurance Group Ltd. According to Mr. Karanja, CIC was facing the following security and connectivity challenges.

Business Continuity Concerns

CIC uses 2 ISP links to ensure continuous connectivity to the Internet. But, at any point of time, only one link used to carry the entire load of the network traffic, while the other remained in standby. In case this link failed, failover had to be performed manually to bring the secondary link up. “The whole failover process caused lots of hassle to the IT team and disruption to the employees‘ work activities”, said Mr. Karanja.

Deluge of Spam

“Every inbox received at least 10-20 Spam mails each day!” exclaimed Mr. Karanja. Spam occupied considerable amounts of available bandwidth and posed as a constant harassment to employees. Again, there was always the possibility of some naive employee falling prey to a Phishing mail. They might click a malware-laden link and open up the entire network to a virus attack.

The Cyberoam Solution

After looking into a number of Internet security solutions, including Checkpoint, CIC zeroed in on Cyberoam. “Cyberoam came with an answer to our woes, and more. As compared to other products, purchasing Cyberoam was all in all a good deal”, said Mr. Karanja. They deployed Two (2) CR 300i in High Availability at their Head Office in Nairobi. They purchased Cyberoam from Ace Micro Services, a partner to Cyberoam.

After installation, they noticed the following benefits.

  • Network Perimeter Secured

    Cyberoam‘s ICSA and Checkmark - dual certified stateful inspection firewall now fortifies the CIC network and guards its servers against any unauthorized access. It detects intruders, blocks them from entering the company's computer network, records information, and notifies the system administrator about the source of the attempted break-in. In other words, Cyberoam keeps hackers at bay.

  • Business Continuity Maintained

    As the organization has two ISP links, Cyberoam's Multi-Link Management is used to handle both links effectively. The Multi-Link Manager distributes the traffic between the two ISP links, hence encouraging use of the combined bandwidth of both links. In case of a link failure, the Automatic Link Failover feature automatically switches the traffic to the working link, without manual intervention. So the organization gets a transparent multilink management with no human interference and 100% Internet uptime.

  • Spam Corked at Gateway

    Recurrent Pattern Detection (RPD) powered signature-less Anti Spam technology works instantly on deployment, with the least human intervention and is language independent. It blocks spam in any language regardless of the content, e.g. image, audio, video or zip-based spam. The Anti Spam feature is also equipped with Virus Outbreak Detection. This protects the organization against any zero day attack.

  • To Conclude

    “Our network‘s performance has improved considerably after installation of Cyberoam. It is definitely a good security solution”, said Mr. Karanja.